Refund and Return Policy for Rolexglasni

Effective Date: January 8, 2025

At Rolexglasni, we are dedicated to ensuring customer satisfaction. This Refund and Return Policy explains the terms and conditions for returning products and obtaining refunds. Our goal is to provide a seamless and transparent process to address your concerns.

Contact Information


1. Eligibility for Returns

We accept returns for vehicles and accessories under the following conditions:

  • Timeframe: Returns must be initiated within 14 days of delivery or pickup.

  • Condition: Items must be in their original condition, unused, and undamaged. Vehicles should not have been driven beyond the permissible limit of 100 miles.

  • Documentation: The original purchase receipt or proof of purchase is required for processing returns.


2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-ordered vehicles or accessories.

  • Vehicles with significant modifications or alterations.

  • Items purchased during clearance or promotional sales (unless defective).

  • Software, warranties, and service contracts.


3. Refund Policy

Refunds are processed according to the following guidelines:

  • Method of Refund: Refunds will be issued to the original payment method. Processing times may vary based on your financial institution.

  • Restocking Fee: A restocking fee of 5% of the purchase price may apply to returned vehicles.

  • Refund Timeline: Refunds will be processed within 7-10 business days of approval.


4. Return Process

Follow these steps to initiate a return:

  1. Contact Us: Notify our customer service team at info@rolexglasni.com or call (608) 297-2532 to request a return.

  2. Provide Details: Share the purchase receipt, item details, and reason for the return.

  3. Inspection: For vehicle returns, an inspection will be conducted at our facility to verify eligibility.

  4. Approval: Once approved, you will receive a confirmation email with next steps.

  5. Return the Item: Arrange for the vehicle or accessory to be returned to our showroom at 245 E Park St, Montello, Wisconsin.


5. Exchange Policy

We offer exchanges for eligible items:

  • Exchanges must be initiated within the same 14-day return period.

  • The replacement item must be of equal or greater value, with any difference in cost to be settled at the time of exchange.

  • Exchanges are subject to availability.


6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

  • Documentation: Provide photos or videos of the damage or defect.

  • Resolution: We will arrange for a repair, replacement, or refund as appropriate.

  • Shipping Costs: Rolexglasni will cover return shipping costs for defective items.


7. International Returns

For international customers:

  • Returns are accepted under the same conditions as domestic customers.

  • Customers are responsible for return shipping costs and any applicable customs fees.

  • Refunds will be issued in USD, and currency exchange rates may apply.


8. Contact Us for Support

If you have any questions or require assistance, please contact our support team:


9. Policy Updates

This Refund and Return Policy is subject to updates and modifications. Changes will be reflected on our website with the revised effective date.


Thank you for choosing Rolexglasni. For more details, visit our website at www.rolexglasni.com. We appreciate your trust and strive to provide the highest level of service.